![]() If you wish to exchange an item, please follow our return policy listed above then place a new order for the product you would like. We recommend selecting a shipping method with tracking and retaining your tracking number until return is confirmed to be received at Marena.įor additional questions or assistance, please contact Customer Care at 1-88 or do not offer direct exchanges at this time. Once your RA number has been issued, return it for processing at the following address:.Contact the Customer Care at 1-88 or to initiate a return request.Review the return policy above to ensure your garment is eligible for return.Quality Inspections are performed within 10 business days of receiving a returned garment.Credit will be issued based on the invoice amount for the value of the merchandise only, less any applicable shipping fees.Through their ongoing research and development Marena has always been committed to producing compression garments that do the best job. For this reason, it’s important to carefully measure yourself and follow our size charts prior to placing an order. That means having them wear a post-surgical compression garment that provides therapeutic support, that is quality-made, and that is comfortable for the duration of its use. Items must be returned within 10 working days from date of RA issuance. Marena Garments Why do I need to measure myself prior to ordering a garment Our garments are designed to provide a defined contour to the body, while regular clothing allows for slight variation.Customers are responsible for costs associated with shipping products back to the Marena warehouse.To obtain one, contact Customer Care at 1-88. A Return Authorization (RA) must be obtained before goods may be returned.Please call Customer Care at 1-88 immediately to report any defects. Due to government regulations, any Marena garment that has been opened or worn for any length of time cannot be returned unless defective. When sized correctly, the garment should feel like a gentle hug snug and comfortable, never tight or restrictive. We guarantee all garments to be free from manufacturing flaw or defect prior to use. Marena garments are engineered to provide consistent, targeted, comfortable compression.No credit will be given for merchandise after 30 days of receipt. Merchandise ordered in error may be returned in original unopened packaging.The Marena Group, LLC reserves the right to change this policy at any time. Orders placed on our website can only be delivered to destinations inside the United States. PLEASE NOTE: Marena's fulfillment/shipping department is closed on the following 2023 U.S. The Marena Group, LLC is not responsible for shipping delays due to freight carriers. ![]() If your order needs expedited fulfillment, please contact Customer Care at 1-88 for assistance. Selecting expedited shipping will not shorten order fulfillment times. Orders are fulfilled in the order in which they were received, regardless of the selected shipping method. All orders are fulfilled and shipped Monday - Friday. ![]()
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